FAQ'S

1. What does Pawrium sell?

Pawrium offers carefully selected pet products designed to make everyday life more comfortable, enjoyable, and convenient for pets and their owners. Our collection focuses on products such as interactive dog toys, chew toys, plush toys, and other practical pet essentials.

2. Do you ship to all locations in the United States?

Yes. Pawrium currently ships orders to addresses within the United States. We are committed to providing reliable delivery and a convenient shopping experience for pet parents across the country.

3. How long does shipping take?

Orders typically take 1–3 business days to process, followed by an estimated 4–5 business days in transit. The total estimated delivery time is approximately 5–8 business days. Delivery times may vary due to carrier delays, weather, holidays, or high shipping volumes.

4. Is shipping free?

Free Standard Shipping on All U.S. Orders

5. When will my order be processed?

Orders placed before 5:00 PM Eastern Time on business days begin processing the same business day. Orders placed after 5:00 PM ET, on weekends, or on U.S. public holidays begin processing on the next business day.

6. How can I track my Pawrium order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available. Tracking information may take 24–48 hours to become active after shipment.

7. Can I return an item if I change my mind?

Yes. Pawrium offers a 30-day return policy. To be eligible, the item must be in the same condition in which you received it, unused and unworn where applicable, with its original tags and packaging. Proof of purchase is also required.

8. What should I do if my order arrives damaged or I receive the wrong item?

Please contact Pawrium as soon as possible after receiving your order. For damaged shipments, contact us within 48 hours of delivery and provide your order number along with clear photos of the damaged product and packaging. If you receive a defective or incorrect item, our support team will review the issue and help determine the appropriate solution.

9. How long does it take to receive a refund?

Once your returned item has been received and inspected, Pawrium will notify you whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.

10. How can I contact Pawrium customer support?

If you have questions about a product, order, shipping, returns, or anything else, you can contact Pawrium customer support at support@pawrium.store. You can also reach us by phone at +1 804 780 0750. Our customer support team is available to assist with your shopping experience.

Contact Us

If you have questions about Pawrium, your order, a product, shipping, or a return, please contact us:

Registration Name: Pawrium LLC
Business Name: Pawrium
Address: Madison Ave, New York, NY 10017, United States
Phone: +1 804 780 0750
Email: support@pawrium.store
Customer Service Hours: Monday–Friday, 10:00 AM 7:00 PM Eastern Time (ET)